Returns with a valid receipt can be made within 30 days at any of our retail location, and refunds will be issued to the original form(s) of payment. Collingwood cannot accept online returns at this time. We will only accept returns on items that are in its original condition: unworn, unused, and unwashed with all the original tags and packaging intact. Swimwear must be returned with a hygiene strip attached in order to qualify for a return or exchange. We do not accept returns or exchanges on gift cards, undergarments, or products that are worn or damaged. Gift cards and undergarments are FINAL SALE. Clearance items with cent ending in .94 are Final Sale. Clearance items are not eligible for Refund, Exchange, Store credit or Gift cards.
I bought an item in-store and want to exchange/return it. Can I do so by mail? No. In-store purchases must be exchanged or returned at a Sporting Life location.We are unable to modify an order once it is placed. Please ensure all billing and shipping details are correct prior to finalizing your payment. We are unable to modify or add to an address once your order has been placed.
Can I cancel my order? We are unable to cancel an order once it is placed I ordered an item and received an out-of-stock email.At Sporting Life, we do our best to monitor product information to ensure accuracy. However, there are occasions where we experience an inventory error. When an item goes out of stock, we remove it from your order and have the remainder of your order shipped. Rest assured that you will not be charged for the cancelled item(s). Please allow 3-to-5 business days for the changes to be reflected on your method of payment. We sincerely apologize for this inconvenience.
I received a notice saying that my order has been cancelled. When will I receive a refund?When you place an order, we request pre-authorization from your method of credit card payment. You will only be charged when your order has shipped. In the event your order has been cancelled, we will void the pre-authorization. It may take 3 to 5 business days for your financial institution to remove the pre-authorization from your account. If you placed an order with a gift card, all gift cards are fully captured when you place your order. If your order was cancelled, a new gift card will be issued within 36 hours of the cancellation. It will be sent to the email address associated with the order. If you do not receive a gift card within 36 hours, please reach out to the Sporting Life Customer Service Team.
An item is missing from my order. What should I do?We may have sent your order in multiple shipments. To verify, please check the shipping confirmation email and the packing slip included in the parcel. The packing slip will confirm which items you can expect to find inside. If an item is missing, please contact our Customer Care team within 30 days of receiving your package. We will do our best to find a solution as quickly as possible.
I received a damaged item. What should I do?If your item is damaged, please contact the Customer Care team within 30 days of receiving your package. Please include your order number, a photo of the damaged product, and any other helpful details. We will do what we can to find the best solution. A return or exchange may also be processed in-store at the discretion of the manager on duty. Please bring the damaged item, all packaging, and a valid receipt with you.
My item is damaged and falls under the manufacturer’s warranty. What can I do?Customers can return or exchange the defective merchandise within 30 days of purchase for a full refund at any store location. Customers must present proof-of-purchase at the time of the return. After this 30-day window, customers will need to reach out to the manufacturer. We cannot process refunds for damaged items by mail.
Product and Price DiscrepanciesAt Sporting Life, we carefully monitor product information, promotions, and pricing to always ensure accuracy. Unfortunately, certain errors out of our control may occur from time to time. Please be advised that all prices are subject to change at any time and without any prior notice. The items and prices available on the SportingLife.ca website, are not necessarily the same as the items and pricing within our "bricks and mortar" retail locations.
We offer free shipping for orders over $99 before taxes. A flat-rate shipping fee of $10 (excluding tax) will be applied to orders under $99. Shipping fee is non-refundable. Please note, we cannot deliver to P.O boxes
Do you offer in-store pickup?We’re doing our best to process and ship orders out as quickly as possible. However, due to an increase in online orders, it may take up to 5 business days to receive your shipping confirmation with a tracking number.
Orders placed on SportingLife.ca may be shipped by one or more carriers.
Once your order has shipped you will receive an email notifying you your order/part of your order has shipped. This email will contain your tracking number and a hyperlink to track your order. Please select “track your order” for all carrier and shipping updates.
Why isn’t my tracking number working?We assign a tracking number to your package when it is packed and ready to be shipped. Once your package has arrived at the carriers sorting facility, your tracking details will be updated. This may take up to 48 hours from the time your order leaves our facility. Please continue to track your order through the carriers website provided in your shipping confirmation email.
Will I receive all the items in my order at the same time?We will always do our best to send items in one shipment. However, your order may arrive in multiple shipments, depending on where your items are located in our fulfillment network.
Do I need to sign for my order?During this time, carriers only request signatures for shipments that are above $700. Carriers do not require signatures for deliveries at the door for any shipment under $700. If you will not be home at the estimated time of delivery, please contact the Customer Care team and we will communicate with the carrier to have it sent to the nearest holding facility for you to collect.
Carriers will leave your order in your mailbox or by the door if it is safe to do so. When this is not possible, a notice card may be left at the address indicating the post office where you can pick up your order, or the carrier may attempt to redeliver your order. If your order is showing as delivered and you have not received it, please contact the Customer Care team within 30 days of your delivery status.
Why is my order being returned to sender?Once your item has been successfully returned to sender and your return has been processed, you will receive an email confirmation and a refund to your original form(s) of payment.
We are not able to re-ship returned packages.
Do you offer international shipping?Sporting Life does not offer shipping outside of Canada.
If your order is sent in multiple shipments, your method of payment will be charged for each shipment. Please keep in mind that you will never be charged for more than the amount quoted at checkout.
An item that I recently purchased went on sale. Can I receive a price adjustment?If the price of an item you recently purchased has been reduced, we will happily perform a one-time sale adjustment at your request. For qualifying items purchased online, please contact the Customer Care team within 14 days of placing your order. The item must still be in stock and must be available in the same colour and size. In store purchases requiring a price adjustment need to be completed at one of our retail stores.
If the item is being advertised by another authorized Canadian retailer, the following criteria must be met:
This policy does not apply to advertising errors or misprints, demo products, coupons, special and/or limited-time savings events (i.e. Flash Sales, Black Friday, Cyber Monday, Boxing Day, grand openings, closeouts). The conditions of our price match policy may be modified without notice.
Can I use gift cards as a payment method on my order?Yes, we accept gift cards as a form of payment. Please note that you can apply a maximum of 2 gift cards per order.
If the total cost of your order exceeds the value of your gift cards, you can pay the remaining balance with either a credit card or PayPal.
Shipping fee is non-refundable. Online returns with a valid receipt can be made within 30 days online or at any of our retail locations. Collingwood cannot accept online returns at this time. Refunds on eligible items will be issued to the original form(s) of payment. Please see below for instructions on how to make a return by mail.
We will only accept returns on items that are in its original condition: unworn, unused, and unwashed with all the original tags and packaging intact. Swimwear must be returned with a hygiene strip attached in order to qualify for a return or exchange.
We do not accept returns or exchanges on gift cards, undergarments, or products that are worn or damaged. Gift cards and undergarments are FINAL SALE.
Clearance items with cent ending in .94 are Final Sale. Clearance items are not eligible for Refund, Exchange, Store credit or Gift cards.
How do I return an online purchase?Online purchases can be returned by mail within 30 days of the shipping date. Our retail locations will also accept online returns on a case-by-case basis.
Customers are responsible for the return shipping costs when making a return by mail. As such, we recommend shipping with a courier that can provide tracking and insurance as Sporting Life is not responsible for lost packages.
Please include a copy of your receipt in your return when packing your items. Then, mail or courier your package to the following address:
Sporting Life Markham Return Processing Centre
5000 Hwy 7
Markham, ON
L3R 4M9
Sporting Life Calgary Return Processing Centre
100 Anderson Road Southeast
Calgary, Alberta
T2J 3V1
Once your return has been successfully received and processed, you will receive an email confirmation and a refund to your original form(s) of payment. Please note that processing a return can take up to 14 days after arriving at our warehouse. Returns are not subjected to a restocking fee.
Will I be charged a restocking fee if I return an item?There is no restocking fee on online orders returned by mail or at a Sporting Life location.
I purchased my order using PayPal. How do I receive a refund?PayPal returns can be made in-store or sent to our warehouse. For returns to our warehouse, please send your item(s) by mail (Please see above for instructions). Once our warehouse team has successfully processed your return, you will receive an email confirmation and a refund to your PayPal account. Upon returning your items in-store, you will receive a refund to your PayPal account.
I changed my mind about my order. How do I make an exchange?At this time, we are unable to offer direct exchanges by mail. Please send your items back to us as a return (please see “How do I make a return?” above for instructions) and place a new order for your preferred size(s) and/or colour(s) at your earliest convenience. We will issue a refund once the original order has been received and processed by our central warehouse.
You can also exchange items from an online order at any of our retail locations. To see a list of locations available for in-store shopping, click here.
Where's my refund?We do not process returns over the weekend. We will notify you via email when a refund has been issued, it may take 3 to 5 business days for it to appear on your original form of payment. We apologize for the inconvenience and appreciate your patience.
Yes. Happy Active cards are used as a credit card. The Happy Card needs to either cover the entirety of the purchase, or be combined with a Sporting Life gift card.
To apply a Happy Card to your online purchase, you need to enter it as a Credit Card in the billing section. Sporting Life cannot take multiple credit card payments on a single online order.
Note at this time you cannot use a Happy Card to buy a gift card via Sporting Life.
Can gift cards be used for online orders?Yes, gift cards can be used online. A maximum of 2 Gift Cards can be used on an order.
Lost, Damaged, or Stolen Card; Cards Used Without AuthorizationPhysical gift cards will not be replaced if lost, stolen, destroyed, altered, or used in contravention of the terms and conditions of the card. Please contact Customer Service to complete an investigation if you longer have a physical copy of the card.
My order was canceled and I paid with a gift card, how do I get these funds back?All gift cards are fully captured when you place your order. If your order was canceled a new gift card will be issued within 36 hours of the cancellation. It will be sent to the email address associated with the order. If you do not receive a gift card within 36 hours, please reach out to the Sporting Life Customer Service Team.
Need assistance?
Our Customer Care team will be happy to help you!
Our Customer Care team works quickly to respond to your questions via email within 24 hours Monday to Friday. We appreciate your patience.